• Level: L4

• Department: MC DMS

• Designation: Assistant Manager

• Responsible for: Allocation of portfolio to vendor

• Location: City

• Experience: Minimum 2 years of experience, preferably in Financial Services/Banking/FMCG/NBFC

• Preferred Age: Maximum 30 years

• Qualification: Any Graduate/ P.G./M.B.A.

• Reporting to: Area Manager

• Nature of Role: Individual Performer

• Negotiation skills

• Managing Teams

• Relationship management

• Result oriented

• Multitasking

KEY PERFORMANCE AREA

• Achieving the bucket wise resolution as per the target

• Reducing the flow rate to the next buckets

• Managing the Agencies & monitoring their performance

SKILL SET REQUIRED

DESCRIPTION

ROLE PROFILE/JOB RESPONSIBILITIES

• Allocation of portfolio to vendor basis the past performance trend and FOS availability, creating adequate manpower capacity for the portfolio.

• Review cases with FOS / TL and work assignment basis the disposition code.

• Coordinating with agency resources and doing the call planning for better resolution,



ensuring appropriate support to the agency on difficult cases.

• Receipt book & Repo kits allocation and auditing periodically

• Agency billing closure within 60 days of the work completed month.

• Ensuring prior approvals in repo cases & helping the agency manage repo related issues.

• Handling collection/repo related customer service issues/escalations.

• Coordinating with legal team for initiating legal actions against chronic defaulters & dealing with enforcement agencies in cases filed against BACL by customers/third parties.

• BKT resolution with agency and FOs level need to be tracked & reviewed.

• Flow rates to next BKT needs to be restricted on the location you are handling.

• Remove the non-performing FOs and recruitment the fresh team and train as and when required.

• CRM queries needs to be closed as per the TAT assigned.

• RCU audit queries must be reverted before TAT and implementation of committed action at fi

📌 MC DMS - GHAZIABAD - UP W - BACL (India)
🏢 Bajaj Auto
📍 India