Etraveli Group is a leading global flight technology provider, specializing in flight sales and offering flight content delivery and fintech products. We are here to solve complexity, by connecting millions of flights and travelers across the globe, from search and selection to trip and beyond.
We partner with major global platforms such as Booking.com, Google Flights, Skyscanner, and Kayak, providing seamless flight booking and related services. Our B2B portfolio includes Precision, our specialist in travel fintech; Tripstack, our B2B Flights as a Service Provider and world leader in virtual interlining, serving as the gateway to Etraveli Group’s flight content and fulfillment services; Wenrix, the AI Infrastructure for profitable growth in air; and Flygresor.se, Sweden’s leading flight comparison site. We also operate our own online travel agency brands including Gotogate, Mytrip, and Flightnetwork.
Every day we strive to make the world smaller for our customers and bigger for our people.



Our diverse team of more than 3200 passionate professionals is what makes us the industry’s tech wonder and the best in the world at what we do.
Major offices in Sweden (HQ), Greece, India, Canada, Israel, Poland, UK, and Uruguay.
The Role

The Customer Services department within ETG is dedicated to continuously elevating the customer experience through automation, process optimization, and quality governance.
We are seeking an inquisitive, detail-oriented Data Analyst to join our team in Mumbai. In this role, you will play a pivotal part in delivering actionable insights and robust reporting solutions to global stakeholders across the Customer Services organization, empowering data-driven decision-making.

Key Responsibilities
• Performance Reporting: Monitor, analyse, and report on core Customer Service KPIs and operational performance metrics across daily, weekly, and monthly intervals.

• Dashboard Development: Design, build, and maintain interactive productivity dashboards a

📌 Data Analyst-I (Mumbai)
🏢 Etraveli Group
📍 Mumbai