Role Summary
This role is responsible for leading end-to-end peer review operations while driving vendor governance, operational analytics, and continuous process improvement for GSD-OA. The incumbent will oversee internal editorial operations, manage vendor delivery performance, and leverage data-driven insights to optimize workflow efficiency, quality, and turnaround times.
The position plays a critical role in ensuring seamless manuscript progression from submission through production by maintaining operational excellence, strengthening stakeholder engagement, mitigating risks, and enabling scalable, performance-driven workflows across both internal and external teams.
Key Responsibilities
Peer Review Operations & Team Leadership
• Lead and oversee end-to-end peer review operations from manuscript submission through handoff to production.
• Manage, mentor, and develop a team of 5-7 professionals, ensuring effective workload distribution and performance management.
• Drive daily and weekly operational planning to achieve productivity, quality, and turnaround time targets.
• Monitor team performance through defined KPIs, identify improvement opportunities, and implement development plans.
• Foster a culture of accountability, collaboration, and continuous learning.
• Proactively identify and escalate operational, workflow, and people-related risks.
Vendor Management & Governance
• Serve as the primary operational liaison for external vendor partners.
• Establish and maintain robust vendor relationships aligned with quality standards, SLAs, KPIs, and business objectives.
• Track vendor performance using scorecards, dashboards, and governance frameworks.
• Conduct regular performance reviews, feedback discussions, and service improvement initiatives.
• Manage operational escalations, compliance concerns, and delivery risks.
• Drive corrective and preventive actions to address performance gaps and ensure service excellence.
Operational Analytics, Reporting
📌 Peer Review (Gurugram)
🏢 Sage
📍 Gurugram