Job Description:
Job Title-Operations Engineer, Associate
Location-Pune, India

Role Description
• Responsible for the day-to-day maintenance of the application systems in operation, including tasks related to identifying and troubleshooting application issues and issues resolution or escalation.
• Responsibilities also include root cause analysis, management communication and client relationship management in partnership with Infrastructure Service Support team members.
• Ensures all production changes are made in accordance with life-cycle methodology and risk guidelines.
• Responsible for coaching and mentoring less experienced team members and or acting as a subject matter expert. In depth Functional knowledge of the application(s) supported and interdependencies
• Is an experienced and detail-oriented person capable of integrating product knowledge, research and testing to answer complex questions about product behavior and provide end to end solution to permanently fix the issue.




• The engineer will assist customer teams and other team members to understand how customers can achieve desired outcomes using the applications it exists today.
• The output of could range from FAQs and knowledge base articles that describe to customers how to operate the product to achieve selected outcomes to end to end coding solution for the issue reported.
• The engineer would be liaising with the global stakeholders and vendors to deliver technology solutions as part of yearly book of work
• The engineer should also be able understand functional requirements / expectations of the various stakeholders and work towards an appropriate plan of action. The role also requires working with the product vendors and lead upgrades as applicable.

What we’ll offer you
As part of our adaptable scheme, here are just some of the benefits that you’ll enjoy
• Best in class leave policy
• Gender neutral parental leaves
• 100% reimbursement under childcare assistance benefit (gender neutral)
• Spo

📌 Operations Engineer, Associate (Pune)
🏢 Deutsche Bank
📍 Pune