About the Role
The Sr. IT Helpdesk Site Lead is responsible for the delivery of end-user IT services at the Bangalore site. The role ensures that employees are securely provisioned, well supported and appropriately equipped throughout the employee lifecycle.
The incumbent will serve as the primary IT point of contact for the site. Responsibilities span identity and access management, Microsoft 365 and Azure administration, remote and in office endpoint support, hardware lifecycle and vendor management, and the continuous improvement of IT processes through automation.
The position works in close partnership with the global IT team, Human Resources, Security and site management.
Key responsibilities
Site leadership
• Act as the senior IT representative and primary point of contact for the Bangalore site.

• Prioritize and coordinate local IT workload, and provide guidance and mentoring to junior support staff where applicable.

• Report on site service levels, risks and improvement initiatives to IT management.

Identity and access management
• Administer Okta,



including user lifecycle management, group assignments, single sign-on (SSO) applications and multi-factor authentication (MFA) policies.

• Provision, modify and revoke access in accordance with the principle of least privilege and approved workflows.

• Conduct periodic user access reviews and maintain supporting evidence for internal and external audits.

Microsoft 365 and Azure administration
• Administer Microsoft 365 user accounts, licenses, mailboxes, shared mailboxes and distribution lists.

• Resolve email-related issues, including mail flow, forwarding, aliases and mailbox permissions.

• Support Microsoft cloud services, including Entra ID (formerly Azure AD), Intune, Teams, SharePoint and OneDrive.

Service management
• Manage incidents and service requests in Jira Service Management (JSM) in accordance with defined service level agreements (SLAs).

• Configure and maintain JSM request types, queues,

📌 Sr. IT Helpdesk Site Lead (Bengaluru)
🏢 TalentNeuron
📍 Bengaluru