Mega Walk-In Drive | International Voice Process | Freshers Hiring | Chennai | 5th October 2026

HCLTech is conducting a Mega Walk-In Drive for the role of Process Associate. We are looking for enthusiastic and customer-focused candidates who are eager to build their careers in customer service and operations.

Job Details
• Designation: Process Associate
• Process: International Voice Process
• Domain: Healthcare
• Shift: US Shift
• Location: Chennai
• Experience: Fresher

Walk-In Details
• Date: 5th October 2026 (Monday)
• Time: 10:00 AM to 2:00 PM
• Venue: HCLTech, ETA-3 Navalur, Chennai
• HR SPOC: Aswini A

Overview of the Role
The Process Associate will play a crucial role in ensuring seamless customer operations within the Healthcare domain. This position focuses on delivering exceptional customer service through voice, email, and chat channels, maintaining data accuracy, and driving process excellence. The role directly contributes to operational efficiency and customer satisfaction while supporting the delivery of world-class services.

Key Responsibilities




• Respond promptly and effectively to customer queries through voice, email, and chat support channels.
• Provide accurate information and ensure a positive customer experience during every interaction.
• Accurately enter, update, and manage customer information across multiple systems and databases.
• Troubleshoot customer concerns, provide appropriate resolutions, and escalate complex issues when required.
• Adhere to process guidelines, quality standards, and compliance requirements.
• Contribute to continuous improvement initiatives and operational efficiency.

Required Skills
• Solid verbal and written communication skills.
• Customer-focused mindset with excellent problem-solving abilities.
• Ability to work effectively in a fast-paced environment.
• Good analytical and organizational skills.
• Basic computer proficiency and data management skills.

Eligibility Criteria
• Freshers from the 2025 and

📌 Mega Walk-In Drive | International Voice Process | Freshers Hiring | Chennai | 5th October 2026
🏢 HCLTech
📍 Chennai