Join DHL Global Forwarding, Freight (DGFF) GSC – Global Service Centre

Job Title: Head – IT Product management

Job Grade – H (If this is part of the IJP announcement)

Job Location: Chennai.

Are you dynamic and results-oriented with a passion for logistics? Join our high-performing Global Shared Services Team (GSC) at DHL Global Forwarding, Freight (DGFF); a Outstanding Place to Work certified organization and one of the “Top 20 most admired Shared Services Organizations in 2022” by the independent global Shared Services & Outsourcing Network (SSON).

We are the captive Shared Service Provider for DHL Global Forwarding and DHL Freight (DGFF). We are an organization of more than 4,600 colleagues complemented by approximately 500 virtual FTE (i.e., bots applied in process automation). Our colleagues are based across six service delivery centers in Mumbai, Chennai, Chengdu, Manila, Bogota & Budapest. You will interact with people from all over the world and get the chance to a truly international organization.

Differentiator

• Lead the sub-function on a regional level




• Establish and implement strategies that have short to long-term (1-5 years) impact on business results in alignment with global and functional objectives
• Regional ownership of IT product strategy and roadmap, overseeing and aligning multiple Centres with regional and Centre business goals
• Governance of IT application operations and performance across all Centres , including ICS, budgets, Total Cost of Ownership (TCO), metrics, and continuous improvement.
• Coordination of multi-application integrations at regional scale, ensuring interoperability across systems..
• Strategic regional stakeholder and supplier management, including contract negotiation, lifecycle feedback and Centres support
• Driving automation and innovation adoption (GSConnect, Happy Robot, GSC Agentic AI, GSCapture & Contact Centre, RPA, Power Apps, etc.) across the region to standardize and scale efficiency.
• Drive enterprise-wid

📌 Head – IT Product management (Chennai)
🏢 DHL Global Forwarding
📍 Chennai