Short Summary

Skills: Excellent written communication, strong SaaS product understanding, ability to simplify complex features
Experience: 1-3 years of experience at a SaaS company
Office location: Gurgaon, at Patina Tower, near Sikanderpur Metro Station, DLF Phase 1
Company website: https://www.sumtracker.com

About the Company

Sumtracker is a fast-growing SaaS startup revolutionising inventory management for e-commerce businesses worldwide. Founded by IIT Delhi alumni Ankit and Kush in 2022, we support a global client base across the US, UK and Australia.

We're building the future of inventory management - from real-time stock sync across channels to AI-powered forecasting and intelligent automation.

Join us as we make a real difference for online sellers

About the Role

We're looking for a Technical Writer who can own our help documentation and product content end-to-end. You'll work closely with the product and support teams to make sure our customers can find clear, accurate answers without needing to reach out to support.





This role leans heavily toward help docs and product content, with some scope for blog writing and SEO content over time.

What you'll do
This is a high-ownership individual contributor role.

• Write and maintain help centre articles, setup guides, and how-to tutorials
• Document new features and product updates as they ship
• Rewrite and improve existing documentation for clarity and completeness
• Work with the support team to identify gaps - what are customers asking that our docs don't answer?
• Create onboarding content that helps recent users get value from Sumtracker quickly
• Write the occasional blog post or feature announcement targeting our merchant audience

What we're looking for

• 1-3 years of experience writing product documentation, help content, or technical content for a SaaS or tech product
• You can take a complex feature and explain it simply - the way a merchant would understand, not an engineer
• You're comfortable

📌 Technical Writer (Gurugram)
🏢 Sumtracker
📍 Gurugram