Role & responsibilities
• Responsible for timely recovery of EMI dues and outstanding amounts from business loan customers.
• Follow-up through phone calls, field visits, and legal reminders as needed.
• Maintain regular contact with delinquent borrowers.
• Understand customer financial challenges and negotiate payment plans if required.
• Conduct field visits to customers' business locations or residences.
• Trace absconding or non-contactable borrowers using available data and leads.
• Maintain daily reports of collection efforts and payment updates.
• Collaborate with credit, sales, and legal departments to address complex default cases.
• Escalate high-risk accounts for legal or repossession actions, if necessary.
• Maintain accurate and updated records of collections, communications, and repayment commitments.
• Educate borrowers on the impact of non-payment.
• Work on settlement proposals or restructuring of loans in coordination with the credit team.