Job Summary:

• Position: Branch and Field Technical Trainer
• Locations Open: Delhi, Jaipur, Ghaziabad, Vijayawada, Coimbatore, Trichy, Pondy, Warangal,Mumbai and Pune
• Education: B.Tech in Electrical or Electronics – Mandatory
• Language: Native language proficiency of the respective location – Mandatory

Purpose of the Position:
The Field Technical Trainer is responsible for enhancing the technical knowledge and service skills of front-line service technicians. The role focuses on delivering structured technical training, ensuring service quality, first-time-right repairs, and adherence to company standards, thereby improving customer satisfaction and operational efficiency.

Key Responsibilities:
1. Technical Training & Development:
Conduct induction training for new technicians and refresher training for existing teams, covering product knowledge, installation, troubleshooting, repair procedures, and safety standards.
2. On-the-Job Coaching:
Provide hands-on field coaching to technicians, identify technical skill gaps, and offer real-time guidance during service calls.




3. Service Performance Enhancement:
Support the service team in achieving KPIs such as FTR (First Time Right), TAT, reduction in repeat complaints, and service quality benchmarks through effective training interventions.
4. Training Calendar & Execution:
Assist in planning, scheduling, and executing the branch technical training calendar to ensure timely and consistent skill development.
5. Product & Process Updates:
Train teams on current product launches, technical updates, SOP changes, and service process improvements.
6. Performance Monitoring:
Evaluate training effectiveness through assessments, field observations, audits, and service performance data.
7. Interdepartmental Coordination:
Collaborate with service operations, quality, and product teams to develop customized technical training modules based on field issues and market needs.
8. Use of Digital Platforms:
Utilize digital tools such as

📌 Technical Trainer (India)
🏢 IFB Industries
📍 India