Location:
Ugaoo store - Pacific mall, Tilak Nagar
Reports to: City Head – Retail / Zonal Manager
About Us
At Ugaoo, we’ve always believed plants are more than décor — they’re companions, healers, and reminders of what truly matters. What began as a small idea sparked by a plant on a windowsill has grown into India’s leading gardening brand, backed by marquee investors like DSG Consumer Partners and V3 Ventures. From our 25-acre farm in Talegaon to a thriving D2C store and retail presence across Pune, Mumbai, Delhi and Bangaluru - we’re building an ecosystem that brings nature closer to homes, offices, and communities.
Role Purpose
Own end-to-end store operations, driving sales, customer experience, plant care standards, and team performance to deliver the store’s P&L; targets.
Key Responsibilities
Sales & P&L;
• Own store revenue, footfall conversion, and average bill value targets
• Monitor daily/weekly/monthly sales performance against budget
• Control store-level costs (manpower, wastage, consumables) within budget
Customer Experience
• Ensure FAB (Features-Advantages-Advantages) selling standards are followed for all plant/product categories
• Resolve customer escalations and maintain service quality benchmarks
• Drive local activations, events, and community engagement to build footfall
Plant & Inventory Management
• Maintain plant health standards — watering schedules, pest checks, grooming, and visual merchandising
• Manage stock levels, indenting, and minimize shrinkage/wastage
• Ensure planogram and store display standards are maintained
Team Management
• Recruit, train, and mentor store staff on product knowledge and customer service
• Conduct daily briefings, roster planning, and performance reviews
• Ensure grooming, punctuality, and SOP adherence across the team
Store Operations
• Ensure statutory compliance, licenses, and store audit readiness
• Coordinate with visual merchandising, marketing, and supply chain teams
• Maintain store safety
📌 Assistant Store Manager (India)
🏢 Ugaoo
📍 India