The role is responsible for monitoring and maintaining an organization's IT systems.
Key Responsibilities And Duties
• Responsibilities include support for existing software applications as well as physical infrastructure, system diagnostics and solving hardware or software faults etc.
• This job family includes a wide variety of Tech Support roles such as Maintenance Engineers, Help Desk Operators, Applications Support Specialists etc.
Educational Requirements
• University (Degree) Preferred
Work Experience
• 3+ Years Required; 5+ Years Preferred
Physical Requirements
• Physical Requirements: Sedentary Work
Career Level
7IC
The Core Infrastructure Analyst plays a vital role in maintaining critical infrastructure and system availability. The primary function of the Core Infrastructure Analyst within IT Production Services is to quickly identify and address issues that compromise the integrity of business critical systems.
Other objectives -
• Ensures stability and reliability of infrastructure components through proactive maintenance and incident resolution
• Improves and automates tasks associated with building, configuring, patching, and upgrading core infrastructure platforms, hardware, and software
• Operation and maintenance of core infrastructure platforms and cross-platform integration support
• Implements current infrastructure components in a systematic manner adhering to established standards
• Continual service improvement of infrastructure platforms
Role And Responsibilities
• Provides 16X7 support to restore failed core infrastructure components, utilizing support tools and vendor support
• Troubleshoots and restores complex issues through the use of technical abilities and tools
• Provides technical guidance, oversight, and mentoring to team members as a subject matter expert
• Demonstrates high responsiveness for technology issues; resolves issues quickly and efficiently
• Provides disaster recovery support by testing, reviewing, and suppor
📌 Specialist - Infra - Generalist - IN (Pune)
🏢 TIAA
📍 Pune