Hiring For Freshers | International Voice Process | US Shift

About the Role
HCLTech is looking for enthusiastic and customer-focused fresh graduates to join as Process Associates. This is an excellent opportunity for candidates who are looking to build their careers in customer support and operations within a dynamic and rapid-paced environment.
The ideal candidate should possess strong communication skills, attention to detail, and a passion for delivering exceptional customer experiences.

Key Responsibilities
• Handle customer interactions through voice, email, and chat support channels.
• Respond to customer queries professionally and provide timely resolutions.
• Maintain accurate customer information across multiple systems and databases.
• Investigate and resolve customer concerns while ensuring a positive customer experience.
• Escalate complex issues to the appropriate teams when required.
• Adhere to process guidelines, quality standards, and compliance requirements.
• Support operational excellence through accuracy, efficiency, and continuous improvement.

Required Skills




• Excellent verbal and written communication skills.
• Strong customer service and problem-solving abilities.
• Good analytical and organizational skills.
• Ability to work effectively in a fast-paced environment.
• Basic computer proficiency and data management skills.

Eligibility Criteria
• Freshers from the 2025 and 2026 graduating batches.
• Arts & Science graduates are eligible to apply.
• Candidates should possess strong communication skills and be willing to work in a US Shift environment.

Educational Qualification
• Bachelor's degree in arts & science disciplines.

Not Eligible
• BE / B.Tech
• MCA
• M.Tech
• Msc IT
• IT-related Engineering Graduates

If you are looking to start your professional journey with a global organization and develop a rewarding career in customer support and operations, we encourage you to apply.

Contact Person: Aswini A
HCLTech #Hiring #International

📌 Hiring Freshers | Process Associate | International Voice Process | US Shift | Chennai
🏢 HCLTech
📍 Chennai