01 Oct
|
D-Tech Solution Integrators Private
|
Bharuch
01 Oct
D-Tech Solution Integrators Private
Bharuch
• Respond to customer inquiries via phone, email, chat, or social media channels promptly and professionally.
• Promptly allocate calls as appropriate.
• Provide accurate information about products, services, pricing, promotions, and company policies.
• Coordinate with internal departments such as logistics, inventory, and sales to ensure timely order fulfillment and delivery.
• Keep customers informed about order status, shipment tracking, and delivery schedules.
• Follow up with customers to ensure satisfactory resolution and maintain customer satisfaction.
• Maintain accurate records of customer interactions, transactions, and resolutions in CRM (Customer Relationship Management) software.
• Provide regular reports and updates to management on customer service activities, trends, and outcomes.
• Coordinate with Vendors for warranty calls.
• Making DCR ( Daily Call Reports
📌 Customer Care Executive (Bharuch)
🏢 D-Tech Solution Integrators Private
📍 Bharuch