Key Accountabilities

• Complete assigned support and implementation tasks with high quality and within defined SLAs
• Implement MRTM solutions at customer sites and support SIT, UAT, and performance testing
• Monitor systems and perform maintenance activities to ensure high performance and service availability
• Ensure campaigns are running as planned and meet business requirements
• Schedule, produce, and deliver campaign, operational, and ad-hoc performance reports
• Support GCS Support and TechOps teams as required
• Contribute to high-quality application implementations and project delivery
• Participate in solution design and implementation activities
• Develop and maintain procedural documentation and contribute to the knowledge base
• Design, document, implement, and QA campaigns and reports aligned to client briefs
• Mentor and guide campaign configuration team members
• Lead campaign management activities to ensure delivery to a high standard
• Build and maintain robust relationships with client stakeholders (CVM, Campaign Management, IT)




• Identify system performance issues and propose short-term and long-term solutions
• Ensure compliance with all relevant legislation, company policies, and business standards
• Follow health and safety procedures, report incidents, and proactively identify hazards
• Attend to clients in an onsite capacity when required

Mandatory Skills

• 3–5 years of experience in technical support and implementation roles
• Bachelor’s degree in Technology, Computer Science, or an equivalent qualification
• Hands-on experience supporting high-volume, high-value enterprise applications
• Proven experience in system support, fault resolution, upgrades, and customer satisfaction management
• Experience working onsite at client locations
• Strong SQL experience (PostgreSQL, Oracle, VoltDB, SingleStore)
• Knowledge of Windows and Unix/Linux operating systems
• Understanding of HTTP/HTTPS, TCP, XML, JSON, SMPP, and REST APIs
• Experience wit

📌 Implementation Engineer (Gurugram)
🏢 Comviva
📍 Gurugram