Project Role : Infra Tech Support Practitioner

Project Role Description : Provide L1–L2 technical support for infrastructure, systems, and applications in production and development environments, both remotely and onsite, following defined operating models and processes. Act as the primary interface with users/clients to accurately diagnose issues and deliver effective resolutions across infrastructure, operating systems, networks, and application platforms, ensuring service stability and quality support.

Must have skills : Unified Communication and Collaboration Operations

Valuable to have skills : NA

Minimum 3 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

Summary

As an Infra Tech Support Practitioner, a typical day involves delivering first and second level technical assistance for infrastructure, systems, and applications across both production and development settings. This role requires working closely with users and clients, either remotely or onsite, to identify and resolve technical issues efficiently.



The practitioner follows established operating procedures and models to maintain service stability and ensure high-quality support. The position demands continuous interaction with various technology platforms, including infrastructure components, operating systems, networks, and application environments, to uphold seamless operations and user satisfaction.

Roles & Responsibilities

• Expected to perform independently and become an SME.
• Required active participation/contribution in team discussions.
• Contribute in providing solutions to work related problems.
• Collaborate with cross-functional teams to escalate and resolve complex technical issues.
• Maintain accurate documentation of incidents, resolutions, and knowledge base articles.
• Assist in monitoring system performance and proactively identify potential disruptions.
• Support junior team members by sharing knowledge and providing guidance when neces

📌 Infra Tech Support Practitioner (Gurugram)
🏢 Accenture services
📍 Gurugram