Role Overview
We are seeking an experienced Lead QA – ServiceNow ATF to lead quality assurance activities across ServiceNow implementations and custom applications. The role involves defining test strategies, overseeing functional and automation testing, managing test coverage, mentoring QA team members, and ensuring high-quality delivery across projects.
The ideal candidate should have strong hands-on experience with ServiceNow Automated Test Framework (ATF), along with a valuable understanding of ServiceNow modules, testing methodologies, defect management, and Agile delivery practices.

Key Responsibilities
• Lead and manage QA activities across ServiceNow projects and implementations.
• Define and implement test strategies, test plans, test scenarios, and test cases based on project requirements.
• Develop, configure, execute, and maintain ServiceNow ATF test cases and test suites.
• Ensure adequate test coverage across custom applications, workflows, catalog items, integrations, and ServiceNow modules.
• Perform and oversee functional, regression, integration, system,



and upgrade testing.
• Review test cases and automation scripts to ensure quality, coverage, and maintainability.
• Identify, document, prioritize, and track defects through to resolution.
• Collaborate closely with developers, business analysts, project managers, and other stakeholders to resolve quality issues.
• Monitor testing progress, identify risks and dependencies, and provide regular QA status updates and metrics to stakeholders.
• Mentor and guide QA team members on testing practices, ServiceNow ATF, automation, and defect management.
• Establish and improve QA processes, standards, checklists, and best practices.
• Support continuous improvement and contribute to integrating automated testing into CI/CD and DevOps workflows.
• Participate in requirement reviews, sprint planning, defect triage, retrospectives, and other Agile ceremonies.
• Ensure QA deliverables are completed within project

📌 Quality Assurance Engineer Lead (Chennai)
🏢 LMTEQ
📍 Chennai