Job Description:
Key Responsibilities includes:
Solution Design & Process Excellence
• Design transformation and process optimization solutions for Life & Annuities BPS accounts, using automation and continuous improvement frameworks.
• Run discovery and process assessments, including operational deep dives and time-motion studies, to map current-state processes and design lean or automated future-state workflows.
• Lead DMAIC and other improvement initiatives to reduce defects and optimize operational metrics; review and approve resulting Average Handle Time and baseline changes.
• Own quick-win improvements end to end, from business case through build, testing, implementation, and post-implementation validation.
• Translate operational pain points into requirements and business cases for platform-level change, maintaining a roadmap that separates tactical fixes from longer-term structural solutions.

Automation & AI-Enabled Efficiency
• Act as the primary liaison between operations and technical RPA teams across development, testing, and deployment,



including account-specific work such as disbursement automation.
• Oversee RPA rollouts from scope through hypercare and steady-state maintenance.
• Identify and deploy AI-enabled efficiencies such as generative AI assistants, document intelligence and OCR, intelligent classification and extraction, and AI-assisted quality review.
• Take AI use cases from proof of concept to production, quantifying accuracy, handling-time impact, and cost benefit before scaling.
• Partner with IT, data, security, and compliance teams so that AI solutions meet data privacy, model governance, and client contractual requirements, and build AI literacy within the delivery team.

Power Platform & Reporting
• Direct the design and deployment of workflow applications (PowerApps) and operational reporting dashboards (Power BI).
• Own the PowerApps-based IdeaHub portal and the intake portals for high-impact project and automation requests, cove

📌 Manager Business Process Solutions-Process Excellence (Noida)
🏢 DXC Technology
📍 Noida