Organization- Hyatt Raipur

Summary

• Assists with the development and maintenance of a detailed Department Operations Manual that reflects policies and procedures, work processes and standards of performance within the Division and ensures annual review to accurately reflect any changes.
• Ensures the availability of any stationery or consumables required by any I.S. systems.
• Ensures that all licenses are complete and up-to-date.
• Keeps software in the Property Management System up to the current release as instructed by the Area Director of Information Systems.

Customer Service

• Provides the appropriate level of professional, courteous and caring service to other employees (internal customers) and other visitors to the division. .
• Handles guest and employee enquiries in a courteous and efficient manner, reporting complaints or problems if no immediate solution can be found, whilst feeding back a prompt follow up.
• Maintains positive guest and colleague interactions with good working relationships.

Financial





• Assists with the preparation of the annual Finance Business Plan ensuring Divisional Objectives fully address business objectives of the hotel and needs of employees.
• Assists with the preparation and regular update of the Finance Departmental Budget, in close cooperation with the Director of Finance/Finance Manager ensuring targets are met and costs are effectively controlled.
• Focuses attention on improving productivity levels and the need to prudently manage utility/payroll costs within acceptable guidelines ensuring optimum deployment and energy efficiency of all equipment.
• Ensures recent technology and equipment are embraced, improving productivity whilst taking work out of the system.

Operational

• Provides technical assistance, advices to hotel management so as to minimise overhead expenses and maximise productivity in all areas.
• Assist authorised users in relation to operation of the hotel’s I.S. system hardware, various modules and s

📌 Assistant Manager Information Technology (Raipur)
🏢 Hyatt Hotels
📍 Raipur