Position Overview
We are looking for a Salesforce Business Analyst with 2–3 years of relevant Salesforce experience who has robust knowledge of the Salesforce platform and hands-on experience supporting Salesforce projects from requirements gathering through delivery.
The ideal candidate will have experience working closely with clients, stakeholders, Salesforce Consultants, Developers, and Delivery teams to understand business requirements, translate them into Salesforce solutions, and support successful project delivery.
The candidate should also have a strong interest in technical writing and documentation, including preparing technical response documents, business requirements, process documentation, user stories, functional specifications, and other project-related technical materials.

Key Responsibilities
Salesforce Business Analysis & Requirements
• Work with clients, internal Solution Architects, Product owners and stakeholders to understand business requirements, processes, challenges, and objectives.




• Analyze and document business and functional requirements for Salesforce solutions.
• Create user stories, acceptance criteria, process flows, functional specifications, and other BA deliverables.
• Perform fit-gap analysis and identify opportunities to improve business processes using Salesforce.
• Translate business requirements into transparent and actionable requirements for Salesforce Consultants and Developers.
• Collaborate with technical teams to clarify requirements and ensure solutions meet business expectations.

Technical Documentation & Writing
• Prepare and maintain high-quality technical and functional documentation for Salesforce projects.
• Document Salesforce configurations, business processes, workflows, integrations, and solution approaches.
• Translate complex Salesforce concepts into clear and easy-to-understand business and technical documentation.
• Prepare project documentation, meeting notes, requirement summaries, solution overviews, an

📌 Salesforce Business Analyst – Delivery (India)
🏢 Cloud SynApps
📍 India