BFSI Trainer – Sales & Customer Service- Mumbai- Thane

Job Summary
We are looking for an experienced BFSI Trainer – Sales & Customer Service to design and deliver industry-oriented training programs for learners and professionals. The candidate should have strong BFSI domain knowledge, excellent communication skills, and hands-on training/facilitation experience.

Key Responsibilities

• Design and deliver classroom and virtual training programs focused on BFSI Sales, Customer Service, products, processes, and workplace skills.
• Conduct Training Needs Analysis (TNA/TNI) and identify learner skill gaps.
• Develop and update training content, presentations, case studies, role plays, simulations, and other learning materials.
• Use interactive training methodologies to ensure learner engagement and retention.
• Conduct quizzes, assessments, practical exercises, and role plays to evaluate learner performance.
• Provide constructive feedback, coaching, and remedial support to improve learner outcomes.
• Monitor attendance, learner progress, assessments,



and key training performance indicators.
• Keep training content updated with BFSI industry trends, regulations, products, and best practices.
• Collaborate with HR, project teams, SMEs, and business stakeholders to meet training and project requirements.
• Address learner queries and ensure effective communication throughout the training program.

Desired Profile

• Bachelor's degree in finance, Business Administration, Economics, or a related field; Master's degree is an advantage.
• 3–5 years of relevant BFSI experience, preferably in Sales, Customer Service, Training, or Learning & Development.
• Strong understanding of BFSI products, operations, sales, and customer service.
• Excellent communication, presentation, facilitation, and interpersonal skills.
• Ability to explain complex concepts in a easy and engaging manner.
• Proficiency in MS Office and virtual training platforms.
• Strong classroom management, lea

📌 BFSI Trainer (Thane)
🏢 Anudip Foundation
📍 Thane