Job Summary

This role supports an international policy servicing team in a multinational environment focusing on accurate and timely processing of Property and Casualty insurance policy transactions. The position requires strong MS Office proficiency attention to detail and comfort working in a structured night shift schedule from the office ensuring high quality service for global stakeholders.

Responsibilities

• Manage end to end policy servicing activities to ensure timely issuance endorsement cancellation and renewal of insurance policies with high accuracy and compliance with internal guidelines
• Coordinate daily with cross functional teams to clarify transaction inputs resolve data issues and maintain smooth flow of work items across the policy servicing lifecycle
• Review source documents meticulously to validate coverage details limits dates and client information so that every policy record remains accurate and audit ready




• Prepare and update structured policy logs and trackers using MS Office tools to provide transparent visibility into work status volumes and potential bottlenecks
• Monitor quality metrics and processing turnaround times to identify process deviations recommend corrective actions and maintain service level commitments consistently
• Create well structured reports and performance summaries using spreadsheets and presentations to support management reviews and continuous improvement discussions
• Respond promptly to internal stakeholder queries by analyzing policy data clarifying requested changes and documenting resolutions in a explicit and traceable manner
• Collaborate closely with quality and training teams to share recurring error patterns and support design of job aids that help enhance overall team performance
• Validate premium calculations and rating inputs using predefined templates to reduce financial discrepancies and safeguard organizational revenue recognition
• Document standard procedures for frequently repeated transacti

📌 TL-Policy Servicing (Noida)
🏢 Cognizant
📍 Noida