Experience: 3+ Years
Location: Noida (Work From Office)
Shift: US Shift / Night Shift
Employment Type: Full-Time
Job Summary
We are looking for a QuickBooks Online (QBO) Technical Support Specialist with strong accounting knowledge and excellent communication skills to support customers through a voice-based support environment. The ideal candidate should have hands-on experience with QuickBooks Online, bookkeeping, and customer interaction while providing technical and functional assistance to users.
Key Responsibilities
• Provide voice-based support to QuickBooks Online customers.
• Resolve customer queries related to AP, AR, Bank Reconciliation, Journal Entries, General Ledger, and Financial Reports.
• Assist customers with QuickBooks Online setup, configuration, troubleshooting, and best practices.
• Conduct customer-facing calls and guide users through issue resolution.
• Document customer interactions and maintain records in CRM/ticketing systems.
• Ensure high customer satisfaction while meeting quality and productivity targets.

Required Qualifications




• 3+ years of experience in Bookkeeping, Accounting, QuickBooks Online Support, or Customer Support.
• Strong hands-on experience with QuickBooks Online (QBO).
• Sound knowledge of AP, AR, Bank Reconciliation, Journal Entries, General Ledger, and Financial Statements.
• Excellent verbal and written communication skills.
• Strong troubleshooting and problem-solving abilities.
• Comfortable handling customer calls in a voice support environment.

Preferred Qualifications
• QuickBooks Online ProAdvisor Certification (Preferred).
• Experience supporting US-based clients/customers.
• Prior experience in a Technical Support Center, Contact Center, or Voice Process workplace.
• Exposure to CRM tools such as Salesforce, Zendesk, or similar platforms.

Key Skills
QuickBooks Online (QBO) | Bookkeeping | Accounting Support | Voice Process | Customer Service | AP & AR | Bank Reconciliation | Technical Troubleshooting |

📌 Senior Accountant (Noida)
🏢 KMK
📍 Noida