Company Description Kimirica is a luxury lifestyle brand focused on thoughtful self-care through unique fragrances, premium vegan formulations, and creatively designed products. The brand is 100% vegan, cruelty-free, and paraben-free, emphasizing wellness, ethics, and sustainability in every offering.
Loved and trusted by leading luxury hotels and resorts worldwide,
Kimirica has grown into a prominent Indian brand with a decade-long legacy. The company designs, formulates, and manufactures a diverse range of products including bath and body, skincare, home, wellness, and fragrances, creating holistic self-care experiences that bring moments of happiness into everyday life.

Role Description The Customer Relationship Executive is a full-time, on-site role based in Indore. This role involves managing and nurturing customer and client relationships, responding to inquiries, resolving concerns, and ensuring high levels of customer satisfaction. The individual will handle calls, emails, and messages, provide product information,



and support customers throughout their purchase and post-purchase journey. Daily responsibilities include coordinating with internal teams to address customer feedback, maintaining accurate records of interactions, and identifying opportunities to enhance service quality and strengthen business relationships. The role also includes supporting loyalty initiatives, gathering insights from customers, and contributing to a consistent, premium brand experience.

Qualifications
• Candidates should possess robust Customer Service and Customer Satisfaction skills to manage inquiries, resolve issues, and ensure positive experiences.
• Candidates should possess Business Relationship Management and Client Relations skills to build, maintain, and grow long-term partnerships.
• Candidates should possess excellent Communication skills, including clear verbal and written communication and active listening.
• Candidates should have proficiency with CRM tools or

📌 Customer Relationship Executive (Indore)
🏢 Kimirica
📍 Indore