Job Title:- Microsoft Dynamics 365 CRM Functional Consultant

Experience:- 6 Years+

Location:- LTM Pan India

Job Description:-
- Should have 6 years of in-depth experience and practical knowledge of core Microsoft Dynamics CRM/365 modules.
- Should have good exposure in other areas of project execution like Customer facing, analysis, consulting, documentation, implementation, development and support of Business Solutions.
- Minimum 3 years of experience as a functional consultant.
- Minimum 3 years of experience in Technical Support..
- Should have Customer Service module experience.
- Experience of implementing Omnichannel.
- Strong analytical, research and troubleshooting skills needed to identify RCA.
- Should be able to configure, install and troubleshoot Server and identify problems by reading platform trace logs and provide the solution.
- Highly confident with providing support and training to users.
- Familiar with Strong on MS CRM Sales, Service and Marketing modules.




- Demonstrated ability to effectively communicate technical issues and resolve problems.
- Should understand incident and service requests and make sure SLA's are maintained.
- Good Communication is must, Should be in position to address users questions/how to.
- Working on the Agile or Waterfall approach depending on the business requirements.
- Basic knowledge of the Power Platform (Power Apps, Flow, Power BI) and good understanding of Dynamics 365 Common Data Model and Common Data Model.

Valuable to Have Skills
- Knowledge and understanding of some or all areas within Customer Engagement including Field Services, and Project Service Automation.
- MS CRM configuration knowledge.
- Application integrations knowledge with MS CRM.
- Certified in MS Dynamics.
- Knowledge of Devops.
- SSRS reporting services experience.

📌 Microsoft Dynamics 365 CRM Functional Consultant (Mumbai)
🏢 LTM
📍 Mumbai