• To execute & perform incoming warranty claim processing on daily basis
• To provide decision (approval/rejection/on hold) for individual cases w.r.t CWI Warranty Guidelines & process compliance within the defined timeline
• To be the direct point of contact for the Dealer for any query, update
• To be apt in analysing the vehicle issue on live video call, or in office visit to Dealer to optimize budget & prevent financial leakage
• To process the Warranty Invoices received from dealer on timely basis for payment disbursement
• To co-ordinate/execute the Warranty Spare parts Audit with the Dealers from time to time to verify claim legitimacy.




• Claim disbursement to be informed to Dealer from time-to-time w.r.t the payment received to the Dealer from HO Accounts.
• Analyse the prototype field failures w.r.t to vehicle variant/ Dealer code (for any diagnostic/process gap) & inform the Dealer with relevant data to prevent loss in upcoming future.
• Verify warranty eligibility based on vehicle history, warranty terms, and repair details
• Review job cards, repair orders, invoices, diagnostic reports, and supporting documents.
• Investigate claim rejections and identify documentation or process gaps.
• Maintain accurate records in DMS/ERP/warranty management systems.

📌 Claims Care Executive (Kolkata)
🏢 Corporate Warranties (I
📍 Kolkata