Job Title: Service Head
Location: Lucknow
Experience: 8-12 years
Industry Preference: : EV / Automobile / Commercial Vehicles / Service Operations

Job Summary:
We are looking for a highly driven and ethical Service Head to lead Pan India Operations & Service for Used EV Three-Wheeler Commercial Vehicles and EV Passenger Autos. The role will be responsible for setting up scalable service operations, managing field teams, building robust service networks, and ensuring operational excellence across the country. This role demands strong field execution capability, team leadership, SOP-driven management, and high integrity standards.

Responsibilities:
1. Service Management (PAN India)
● Lead end-to-end operations and service strategy for Used EV 3W Commercial Vehicles & Passenger Autos.
● Set up and streamline field operations across multiple states.
● Drive operational efficiency, service turnaround time (TAT), and customer satisfaction.
● Monitor regional performance and ensure service quality consistency nationwide.2. Team Leadership & Field Management




● Manage and scale Service Managers and field technicians across India.
● Define clear KRAs and KPIs for Service Managers, Technicians, and regional teams.
● Drive performance through structured review mechanisms.
● Build a strong culture of accountability, integrity, and ownership.
3. Network & Ecosystem Development
● Leverage existing network of Service Managers, workshops, and blue-collar workforce across India (preferred).
● Develop and expand service partner networks across Tier 1, 2 & 3 cities.
● Ensure availability of skilled technicians and trained manpower.
4. Performance and Reporting
● Define measurable KPIs such as:
○ Service TAT
○ First-time fix rate
○ Cost per service
○ Fleet uptime
○ Customer satisfaction score
● Conduct periodic audits and performance reviews.
● Provide MIS and operational dashboards to leadership.
5. Governance and Ethics
● Maintain highest standards of integrity, values, and ethical

📌 Service Head (Lucknow)
🏢 People at Turno
📍 Lucknow