Job Description

The Senior Mobility Telecom, Network Operations & Major Incident Lead will provide end-to-end technical and operational leadership for a global retail telecom and network environment supporting Mobility and E-Mobility services.

The role will act as a senior technical authority and operational integrator across internal support teams, network and telecom suppliers, application teams, service providers, business stakeholders and incident-management functions. The successful candidate will be responsible for maintaining network stability, leading the resolution of complex incidents, coordinating major incidents, overseeing infrastructure changes, driving root-cause analysis and improving the overall reliability, security and performance of the service.

The role requires strong ownership across a highly integrated support landscape where telecom, network, payment, loyalty, site systems and central applications cannot be managed as isolated service components.

Responsibilities

Key Accountabilities 1. Global Telecom and Network Operations





• Provide senior technical and operational leadership for global Mobility and E-Mobility telecom infrastructure.
• Maintain end-to-end oversight of network connectivity and associated infrastructure across retail sites, backbone services, data centres, third-party networks and externally managed connectivity services.
• Monitor the health, availability, performance and security of the telecom setting using enterprise and vendor monitoring platforms.
• Analyse monitoring alerts, operational events and service degradation indicators to determine business impact and initiate the appropriate response.
• Ensure incidents affecting routers, switches, firewalls, load balancers, VPN tunnels and associated connectivity components are correctly triaged and assigned.
• Maintain ownership of complex operational issues until resolution or until a complete and formally accepted handover has been performed.
• Support a global,

📌 Application Performance Management Operations Support (Bengaluru)
🏢 Zensar Technologies
📍 Bengaluru