Required Skill: Servicenow ITOM

Key Responsibilities

• Implementation and optimization of ServiceNow Event Management, including Event Rules, Alert Rules, Impact Mapping, and CMDB integrations.
• Design and maintain integrations with event sources (e.g., Dynatrace, Microsoft SCOM, etc.) using MID Servers, APIs, and connectors.
• Develop and refine alert correlation logic and actionable notifications to support IT operations.
• Collaborate with Incident, Problem, and Change Management teams to ensure seamless process alignment.
• Establish monitoring dashboards, KPIs, and reporting for event and alert management.
• Drive the adoption of Service Operations Workspace and enhance user experience.
• Support automation of event response using ServiceNow Orchestration and playbooks.
• Provide SME-level support, troubleshooting, and continuous improvement of the Event Management capability.
• Ensure alignment with ITOM, AIOps, and CMDB strategies for holistic IT visibility.
• Maintain documentation, including architecture diagrams, knowledge articles, and SOPs.




• Robust knowledge of integrating monitoring tools (e.g., Dynatrace, SCOM) with ServiceNow.
• Solid understanding of CMDB data model and Service Mapping concepts.
• Experience with MID Server configuration and troubleshooting.
• Proficiency in ServiceNow components: Event Rules, Alert Rules, Impact Mapping, Service Operations Workspace.
• Familiarity with ITIL processes (Incident, Problem, Change, CMDB).
• Strong analytical and problem-solving skills.
• Excellent communication and stakeholder management abilities.
• ServiceNow Certified Implementation Specialist (CIS) - Event Management.
• Experience with AIOps, Predictive Intelligence, and automated remediation workflows.
• Knowledge of automation and orchestration tools (e.g., Flow Designer, IntegrationHub, PowerShell scripts).
• Experience in large-scale enterprise environments with complex IT ecosystems. Location : Hyderabad STP (Gachibowli)

📌 CISNGE - ITOM Event Management Engineer (Hyderabad)
🏢 Infosys
📍 Hyderabad