Key Responsibilities 1. People Management- Lead, motivate, and support a team of associates to achieve performance targets.
• Conduct regular 1:1s, feedback sessions, and performance discussions.
• Drive employee engagement and foster a positive team culture.
• Identify training needs and coordinate upskilling initiatives.
• Manage leaves, roster alignment, and team discipline as per company policies.
• Operational Delivery- Oversee daily operations to ensure smooth workflow and target achievement.
• Monitor key KPIs such as quality, productivity, efficiency, and SLA adherence.
📌 Assistant Manager (Pune)
🏢 EXL
📍 Pune