Job Description
Location: Gurgaon, India (HQ) | ~20% travel across regions/hubs
Reports to: Global CEO | Board exposure (regular presentations/updates to the Board)
Experience: 15 - 25 years
P&L; Ownership: Direct - full accountability for supply chain and distribution cost of business (COGS, logistics cost/order, wastage, inventory carrying cost) and contribution margin
Functional Scope: Procurement, Supply Chain, Retail Operations, Customer Service, and overall Operations
About The Role
We are looking for a hands-on, commercially sharp Head of Operations to own and scale our end-to-end supply chain and distribution network - from central kitchens and warehouses to the last mile. This is a P&L-owning; leadership role responsible for building a profitable, sustainable, and scalable operating model across owned (COCO), franchised (FOFO), and specialized fulfillment formats (Cake Fulfilment Centers, Dark Stores), while significantly improving customer experience (NPS).
This role sits on the leadership team and will be central to the company's next phase of growth - balancing operational excellence, cost discipline, and customer delight across a perishable, time-sensitive, high-SKU-complexity product portfolio (flowers, cakes, gifting).
Key Responsibilities
• Procurement:
• Own end-to-end procurement strategy for raw materials (flowers, cake ingredients, packaging, gifting SKUs) and indirect spend (logistics, equipment, store fit-outs).
• Build a resilient, cost-effective vendor/supplier base - including direct farm/flower sourcing relationships where relevant - with robust quality and reliability SLAs.
• Drive cost savings through vendor consolidation, contract negotiation, and strategic sourcing, without compromising on quality or availability.
• Partner with Finance and Category teams on make-vs-buy decisions and input-cost risk management (e.g., seasonal flower price volatility).
• Supply Chain & Manufacturing Ownership:
• Own end-to-end supply chain: procu
📌 Ferns N Petals (Gurugram)
🏢 FNP
📍 Gurugram