Project Role : Operations Engineer

Project Role Description : Support the operations and/or manage delivery for production systems and services based on operational requirements and service agreement.

Must have skills : Critical Incident Management

Good to have skills : NA

Minimum 3 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

Summary

The Major Incident Manager (MIM) is responsible for leading and governing the end-to-end lifecycle of high-impact incidents and escalations, ensuring rapid service restoration while minimizing business disruption. The role requires strong leadership, cross-functional coordination, and real-time decision-making during critical situations, along with a focus on continuous service improvement.

Roles & Responsibilities

Lead and own Major Incident Management (MIM) and escalated incidents, including bridge initiation, stakeholder communication, decision facilitation, and incident closure.

Drive incident triage, impact assessment,



and recovery coordination across multiple resolver groups and support teams.

Act as a Subject Matter Expert (SME), collaborating with and guiding teams to ensure effective incident handling and operational excellence.

Take ownership of decisions during major incidents and steady-state operations, ensuring timely and effective outcomes.

Engage with cross-functional teams to contribute to critical operational and technical decision-making.

Provide timely and effective solutions to complex issues impacting both the immediate team and broader organizational units.

Ensure explicit, consistent, and proactive communication with clients, stakeholders, and leadership during major incidents and service disruptions.

Design and implement appropriate workarounds and permanent fixes based on deep product, infrastructure, and service knowledge.

Collaborate with internal and external teams to ensure system stability, resilience, and service continuity.

Manage and prioriti

📌 Operations Engineer (Gurugram)
🏢 Accenture services
📍 Gurugram