? Hiring: Quality Analyst – International BPO? Location: Navi Mumbai
? Position: Quality Analyst
? CTC: ₹5–6 LPA
? Shift: US Shift / Night Shift
? Work Mode: Work from Office
? Working Days: 5 Days a Week
? Cab Facility: Not Available
Job SummaryWe are hiring an experienced Quality Analyst to monitor, evaluate, and improve the quality of Sales/Customer Service interactions in an international BPO environment.
Roles & Responsibilities• Monitor and evaluate customer interactions including calls, chats, emails, and tickets.
• Ensure adherence to technical, process, and service quality standards.
• Identify gaps in troubleshooting, product knowledge, communication, and process compliance.
• Provide detailed feedback to agents and Team Leaders.
• Prepare and maintain quality reports, scorecards, and performance dashboards.
• Identify quality trends, process gaps, and recurring customer issues.
• Support Root Cause Analysis (RCA) for recurring technical issues and customer dissatisfaction.




• Collaborate with Trainers and Team Leaders to identify training requirements.
• Conduct quality calibration sessions to ensure consistent evaluation across teams.

Required Skills & Experience• Experience as a Quality Analyst in an International BPO is preferred.
• Comfortable working in US/Night Shifts and from office.
• Excellent written and verbal communication skills.
• Robust understanding of VOC, AHT, QC Tools, Fatal/Non-Fatal Parameters, and Quality Methodologies.
• Good knowledge of IT troubleshooting and technical support processes.
• Strong analytical and reporting skills.

Perks & Benefits? Unlimited Incentives – No Capping
?️ Multi-Cuisine Dinner Facility
? Insurance Benefits
? 5 Working Days
? US Shift Opportunity
? Attendance Bonus
? Apply NowContact: Rohit Mishra – HR
? (phone hidden)
? [email protected]
Interested candidates can share their updated CV on the above contact details.

📌 Quality Analyst (Navi Mumbai)
🏢 Ecliptic Insight Ventures
📍 Navi Mumbai