Responsibilities

• Managing and overseeing the day-to-day operations of the customer service department.
• Handling escalated customer complaints and inquiries in a qualified manner.
• Coordinating with other departments to ensure overall customer satisfaction.
• Developing and implementing strategies to improve overall customer experience.
• Utilizing Excel proficiency to analyze data and generate reports for management review.

Requirements

• Minimum 3 years of experience in handling back office work or similar roles.
• Excellent Excel skills to analyze data and track customer service metrics.
• Strong communication skills and ability to handle difficult customer interactions.
• Proven ability to lead a team and drive performance improvements.
• Bachelor's degree in Business Administration or related field preferred.
• Relevant certifications in customer service or related area is a plus.

📌 EXECUTIVE- CUSTOMER SERVICE (Pune)
🏢 Saint-Gobain Group in India
📍 Pune