Key Responsibilities

Application Support

• Provide day-to-day operational support for specialised high-volume / high-value applications.
• Diagnose and resolve technical faults within agreed service levels.
• Support and enable application upgrades and releases.

Process Discipline

• Apply structured incident, problem, and change management practices.
• Participate in User Acceptance Testing activities.
• Work within the SDLC, coordinating with development and release teams.

Customer & Stakeholder Engagement

• Maintain customer satisfaction through clear, timely communication.
• Liaise with suppliers and employees at all levels of the organisation.
• Operate effectively on client sites where required.

Required Skills

Technical — Essential

• Strong working knowledge of Unix or Linux server platforms.
• Understanding of the Software Development Lifecycle (SDLC).
• Experience applying disciplined IT incident, problem, and change management.
• Previous experience in User Acceptance Testing.

Technical — Desirable





• Industry experience in Telco or CRM/marketing environments.

Professional / Behavioural — Essential

• Excellent customer service focus and orientation.
• Ability to deal effectively with suppliers and employees at all levels.
• Proactive with a robust work ethic.
• Proven ability to work on own initiative and prioritise workload effectively.
• Effective team working skills with a can-do attitude.
• Excellent English communication skills, both verbal and written.
• Ability to manage conflict effectively, internally and externally.
• Ability to work in a fast-paced environment.
• Logical approach and strong problem-solving ability.
• Comfortable working with ambiguity and still delivering results.

Qualifications

• Relevant tertiary qualification in Information Technology or Computer Science.
• Minimum 1 year of Development Operations Support experience, ideally including client-site exposure.

📌 Senior Engineer- Technical Operations (Gurugram)
🏢 Comviva
📍 Gurugram