Position located in Pune, India Office. Working hours Monday thru Friday 7:30pm - 4:30am

Position-specific Overview

This position is responsible for designing, delivering, and continuously improving the training curriculum that prepares new and tenured associates to perform front-end, mid-cycle, and back-end revenue cycle functions accurately and compliantly. This role partners with Operations, Quality, Workforce Management, and Client Services to close skill gaps, accelerate current-hire time-to-proficiency, and sustain the production quality, productivity, and compliance standards that RCM clients require. The Training Manager owns the training lifecycle end to end: needs assessment, curriculum design, delivery, certification, and post-training performance tracking, and serves as the primary escalation point for all learning and capability-building activities within the account or business unit.

Core Responsibilities

• Lead, coach, and develop a team of training consultants, instructional professionals,



and learning specialists to ensure high-quality delivery of training services and learning solutions.
• Establish team priorities, allocate resources, and manage workload to support organizational objectives, client commitments, implementation activities, and operational requirements.
• Oversee the design, development, delivery, and maintenance of training programs, curricula, learning materials, and performance support resources.
• Partner with business leaders, clients, product teams, implementation teams, and other stakeholders to identify learning needs and develop training strategies that support business goals and successful solution adoption.
• Ensure training programs effectively support onboarding, workforce readiness, product utilization, workflow adoption, and business process execution.
• Monitor training effectiveness through performance metrics, learner feedback, assessments, and business outcomes, implementing improvements to enhance learning impact.

📌 RCS Manager Training (Pune)
🏢 Veradigm®
📍 Pune