Job Description
Find purpose in each day while contributing to a workplace revolution
SHL, People Science. People Answers.
Are you passionate about helping customers achieve their goals through data-driven insights? As our newly appointed Key Account Manager, you’ll ensure clients experience the full value of our solutions through proactive engagement, strategic collaboration, and measurable results.
Join us and make a direct impact on how global organizations unlock the power of their people.
An excellent benefits package is offered in a culture where career development, collaboration, diversity, and inclusion are all intrinsic to who we are. There’s no better time to be part of something transformational.
What You’ll Be Doing
• Drive solution adoption and value realization across assigned customer accounts.
• Own and manage ARR across assigned accounts, ensuring revenue retention and identifying opportunities for sustainable revenue growth.
• Build trusted relationships with key stakeholders to align SHL solutions to business outcomes and strengthen long-term partnerships.
• Act as a customer advocate, ensuring timely resolution of product and support issues while working with Internal teams and delivering an exceptional customer experience.
• Monitor usage and engagement data to identify trends, proactively mitigate churn risks, and uncover opportunities for account growth.
• Partner with Account Directors on renewal readiness, expansion, upsell, and cross-sell opportunities to drive incremental revenue.
• Create executive-ready reports and presentations that demonstrate customer value, business outcomes, and ROI.
Essential
What we’re looking for:
• Proven experience in Customer Success, Customer Engagement, Account Management, or a similar customer-facing role, ideally with commercial accountability.
• Robust stakeholder and relationship management skills, with the ability to engage and influence senior decision-makers.
• Experience using CRM platforms
📌 Key Account Manager (Gurugram)
🏢 SHL
📍 Gurugram