Description

Responsibilities

• Processing and Quality checking.
• Working on manual calculation, perform and review manual and automated Calculations for Defined Benefit Plans.
• Handle different types of Calculations as Termed Calculations, Death Calculations, Disability Calculations, RMD Calculations, RASD Calculations and QDRO Calculations.
• Process reporting and training.
• Queue Allocation & Management.
• Update SOPs and other process documents.
• Ensuring compliance of all internal policies.
• Process improvement.
• Providing timely updates to Assistant Manager and onshore counterparts.
• Mentoring and coaching recent hires.
• Succeeding as a Process Champion- Operations, will require the following core qualifications and skills.
• 4-6 years of relevant work experience.
• Educational requirement – Graduation (No technical degree )
• Knowledge of Wealth preferred.
• Good analytical and communication skills.
• Good command on MS Office applications (MS-Excel, MS-Word).
• Problem solving skills and attention to detail.
• Ability to multitask,



self-starter.
• Should be able to work on reporting and generating dashboards.

About Company:

TELUS Digital is the customer experience transformation partner to the world's most admired brands. Our diverse team weaves data, technology, and human ingenuity to deliver differentiated customer journeys, drive operational effectiveness, and scale AI solutions with meaningful value and positive impact.

We craft real-world solutions in the moments that matter, from customer acquisition to lifelong loyalty. Enabled by our global reach - spanning 78,000 experts in 33 countries - and deep industry expertise, we help over 600 organizations make the customer experience feel effortless.

Our solutions span Data & AI, Digital Experience & IT, CX Management and Trust & Safety. At the core of our innovation is Fuel iX™, an enterprise-grade generative AI platform that helps clients safely access and optimize leading LLMs to scale their ow

📌 Process Developer – Manual Calculation (Gurugram)
🏢 TELUS Digital
📍 Gurugram