Job Location: Bangalore
Location Flexibility: Multiple Locations in Country
Req Id: 12801
Posting Start Date: 10/1/26
ServiceNow Presales Solution Architect
Level: FJ11 | Experience: 10+ years | Location: Flexible, with travel as required
Suggested level
Senior Consultant / Presales Architect
Experience
10+ years in IT, including solid ServiceNow consulting, process design, solutioning, and presales experience
Primary Focus
Platform architecture, integration, security, data, automation, technical estimation, and end-to-end presales, service design, and value realization
Key domains
ITSM, ITOM, SPM/ITBM, CSM, HRSD, SecOps, GRC, Asset Management, and Enterprise Service Management as relevant
Job Summary
Lead the end-to-end solutioning of ServiceNow opportunities—from client discovery and solution design through estimation, proposal, bid defence, and transition to delivery. The role converts business and service-management needs into a practical platform roadmap, implementation approach, managed-services model, and measurable value case
Key Responsibilities
• Lead qualification, discovery workshops, solution design, estimation, proposal development, demonstrations, bid defence, and delivery handover.
• Assess client processes, platform maturity, pain points, governance, data readiness, user experience, and transformation priorities.
• Design fit-for-purpose solutions across ITSM, ITOM, SPM, CSM, HRSD, SecOps, GRC, Asset Management, and Enterprise Service Management.
• Translate requirements into process designs, user journeys, platform capabilities, integrations, scope, roadmap, and operating model.
• Define assumptions, dependencies, risks, responsibilities, effort, team structure, commercials, and delivery approach.
• Create RFP responses, statements of work, solution narratives, estimates, benefit cases, and executive presentations.
• Work with technical, delivery, commercial, partner, and client teams to ensure the solution is scalable, secure, co
📌 ServiceNow Presales Solution Architect (India)
🏢 Fujitsu
📍 India