Company Description CB TEAM is a growing organization focused on delivering reliable payment-related services for global clients. The company emphasizes process integrity, customer satisfaction, and continuous improvement across its operations. Team members work in a structured, performance-driven environment with clear quality standards and measurable outcomes. CB TEAM invests in training and development to support career growth for individuals in operations, quality, and analytics roles.
Role Description This full-time, on-site role based in Noida is for a Voice Quality Analyst / Call Auditor supporting an international voice process within a captive/GCC/in-house environment. The role involves monitoring and evaluating customer calls to assess adherence to process standards, compliance guidelines, and quality benchmarks. The Voice Quality Analyst / Call Auditor will review call recordings, score interactions, and provide transparent, constructive feedback to agents and team leads. Responsibilities include identifying trends, reporting recurring issues, recommending process improvements,



and collaborating with operations and training teams to enhance customer experience. The role also requires maintaining accurate documentation of audits, preparing quality reports and dashboards, and supporting calibration sessions to ensure consistent evaluation standards.
Qualifications
• Candidates should possess strong Analytical Skills to interpret call data, identify patterns, and support data-driven recommendations.
• Candidates should possess Quality Control and Quality Assurance skills to evaluate calls, ensure compliance, and maintain service standards.
• Candidates should possess Quality Management capabilities to support continuous improvement initiatives and help implement quality frameworks.
• Candidates should possess excellent Communication skills to deliver feedback clearly, collaborate with stakeholders, and document findings effectively.
• Relevant experience in intern

📌 Voice Quality Analyst (Noida)
🏢 cb team
📍 Noida