JD - Customer Relationship Executive

Company: HR Exports Private Limited – Shazia Rice
Job Title: Customer Relationship Executive
Department: Sales & Customer Relations
Location: NSP, Pitampura, Delhi
Employment Type: Full-Time
Educational Qualification: Bachelor’s or Master’s Degree in any discipline
Industry Preference: FMCG / Food & Beverage / Rice / Agri Products / Manufacturing
About the Role
We are looking for a Customer Relationship Executive to manage and strengthen relationships with our international customers, importers, and distributors. The role involves coordinating export orders, ensuring timely communication, resolving customer queries, and working closely with internal teams to deliver a smooth customer experience.
Key Responsibilities
• Manage relationships with international customers, importers, and distributors.
• Coordinate export orders from order confirmation to shipment and delivery.
• Communicate order status, shipment schedules, and delivery updates to overseas customers.
• Coordinate with International Sales, Logistics, Production, Dispatch,



and Accounts teams for smooth order execution.
• Resolve customer queries related to export orders, documentation, shipments, and deliveries.
• Maintain accurate customer records and regularly update the CRM system.
• Follow up on export payments, pending requirements, documents, and customer requests.
• Prepare CRM reports, customer updates, and performance reports for management.
• Collect and share customer feedback with relevant internal teams.
• Monitor customer requirements and ensure timely follow-up.
• Ensure exceptional customer service and build strong, long-term international business relationships.
• Support the International Sales team in maintaining smooth and professional communication with overseas clients.

Desired Skills
• Robust communication and interpersonal skills.
• Positive coordination and follow-up abilities.
• Customer-focused approach with strong relationship-management skills

📌 Customer Relationship Executive (New Delhi)
🏢 Shazia Basmati Rice
📍 New Delhi