Company Overview

Evolutyz IT Services Pvt Ltd is a global technology services firm specializing in digital transformation, managed services, and enterprise application integration.

The company empowers organizations to optimize their IT infrastructure and business operations by leveraging cutting-edge platforms and custom software solutions.

With a robust focus on delivering scalable, high-performance results, Evolutyz serves a diverse portfolio of clients across the healthcare, finance, and manufacturing sectors, maintaining a robust presence in the global IT consulting landscape.

Role Overview

As a ServiceNow Business Analyst, you will serve as the critical bridge between complex business requirements and technical implementation.

You will work closely with cross-functional stakeholders, process owners, and technical development teams to translate business needs into actionable ServiceNow workflows.

Your daily focus will involve analyzing existing business processes, identifying opportunities for automation,



and ensuring that the ServiceNow platform is configured to drive operational efficiency and measurable business outcomes for our clients.

Key Responsibilities

• Translate high-level business requirements into detailed functional specifications and user stories to guide the development team.
• Design and optimize business process workflows within the ServiceNow ecosystem to improve service delivery and organizational productivity.
• Facilitate requirement gathering workshops with stakeholders to ensure alignment between technical solutions and business objectives.
• Oversee the configuration and implementation of ServiceNow ITSM and SPM modules to ensure they meet specific client performance benchmarks.
• Collaborate with .Net development teams to integrate legacy systems with ServiceNow, ensuring seamless data flow and platform interoperability.
• Manage the end-to-end project lifecycle, from initial discovery and process mapping to user acceptance te

📌 ServiceNow Business Analyst (Kolkata)
🏢 Evolutyz
📍 Kolkata