Company Description
TraviYo is a one-stop solution designed to empower travel professionals by providing integrated technology, marketing, and mentorship services. The company focuses on helping travel businesses successfully transition from offline operations to online platforms. By offering user-friendly tools and strategic guidance, TraviYo enables travel companies to streamline processes, improve customer engagement, and grow their digital presence. Team members at TraviYo work in a dynamic environment that supports innovation and continuous learning within the travel and technology sectors.
Role Description
The Customer Support Executive role is a full-time, on-site position based in Noida. In this role, the team member will handle customer inquiries via phone, email, chat, and online support channels, ensuring timely and accurate responses. Daily responsibilities include resolving service and technical issues, guiding clients on platform features, and assisting travel professionals in using TraviYo’s solutions effectively.
The role also involves documenting customer interactions, following up on open cases, monitoring customer satisfaction levels, and escalating complex issues to relevant internal teams. The Customer Support Executive will collaborate with product and operations teams to share feedback, contribute to process improvements, and support a high-quality customer experience.
Qualifications
• Candidates should possess robust Customer Support and Customer Service skills, with a focus on clear communication and problem-solving.
• Candidates should possess experience in Customer Satisfaction, including handling feedback, managing expectations, and building long-term relationships.
• Candidates should possess capabilities in Online Support, including responding through chat, email, and web-based tools.
• Candidates should possess Technical Support skills, with the ability to understand software platforms, troubleshoot basic issues, and guide users s
📌 Customer Support Executive (Noida)
🏢 TraviYo
📍 Noida