The Customer Experience & Quality Specialist supports the continuous improvement of Infineon's developer-facing digital platforms by gathering customer insights, conducting quality assessments, coordinating testing activities, and identifying opportunities to improve user experience.

Working closing with product Owners and alongside the Operational Excellence Expert, the role serves as the customer advocate within the product team, ensuring customer feedback, usability findings, and quality insights are systematically collected, analyzed, and converted into meaningful product enhancements.

Your role

Key responsibilities in your recent role

1 Customer Feedback Management

• Monitor customer feedback channels, surveys, and support insights.
• Support the closed-loop feedback process by categorizing, tracking, and following up on customer issues.
• Identify recurring themes, trends, and root causes from customer feedback.
• Escalate customer-impacting issues to Product Owners and the Operational Excellence Expert for resolution and tracking.




• Assist in preparing regular customer experience reviews and reports.

2 User Research & Customer Insights

• Conduct customer interviews and collect qualitative feedback.
• Support the development of interview guides and research plans.
• Analyze user behavior, pain points, and unmet needs across the developer journey.
• Summarize findings and propose improvement opportunities for products, content, and user journeys.
• Help maintain a continuous feedback loop between users and product teams.

3 Product Quality Validation

• Execute regression testing for key user journeys and platform features.
• Validate new functionality before release from a customer experience perspective.
• Document defects, usability challenges, and improvement recommendations.
• Coordinate with Product Owners and Engineering teams to verify issue resolution.
• Help maintain testing documentation and quality checklists.

4 Break-a-thons & User Testing

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📌 Digital Products Quality Specialist (Bengaluru)
🏢 Infineon Technologies
📍 Bengaluru