Key Accountabilities

• Complete assigned support and implementation tasks with high quality and within defined SLAs
• Implement MRTM solutions at customer sites
• Conduct SIT, UAT, and performance testing activities
• Monitor systems and perform maintenance actions to ensure high performance and service availability
• Ensure MRTM solutions run as expected through proactive support and monitoring
• Schedule, produce, and deliver campaign, operational, and ad-hoc performance reports
• Ensure campaigns are configured, executed, and running as planned
• Support GCS Support and TechOps teams as required
• Deliver high-quality application implementations
• Contribute to solution design and project implementation activities
• Develop and maintain procedural documentation and contribute to the knowledge base
• Design, document, implement, and QA campaigns and reports aligned to client briefs
• Mentor campaign configuration team members
• Lead campaign management activities to ensure delivery to a high standard
• Build and maintain solid relationships with client stakeholders (CVM,



Campaign Management, IT)
• Identify system performance issues and propose short-term and long-term solutions
• Attend to clients in an onsite capacity when required
• Ensure compliance with all applicable legislation, Comviva policies, and business standards
• Follow workplace health and safety procedures, proactively identify hazards, and report incidents promptly

Mandatory Skills

• 3–5 years of experience in technical support and implementation roles
• Bachelor’s degree in Technology, Computer Science, or equivalent qualification
• Experience supporting high-volume, high-value enterprise applications
• Proven experience in system support, fault resolution, upgrades, and customer satisfaction management
• Experience working onsite at client locations
• Strong SQL experience (PostgreSQL, Oracle, VoltDB, SingleStore)
• Knowledge of Windows and Unix/Linux operating systems
• Understanding of HTT

📌 Implementation Engineer (Gurugram)
🏢 Comviva
📍 Gurugram