Role Overview
The SAP Delivery Manager / Program Director is responsible for end-to-end ownership of SAP program and portfolio delivery across client engagements. This is a delivery-first leadership role with full accountability for execution quality, financial performance, customer satisfaction, and team leadership.
In addition to delivery ownership, the role will contribute to competency building and CoE initiatives to strengthen delivery standardization, scalability, and capability maturity. The role requires proven experience managing large, global SAP delivery organizations of 200+ consultants.
Delivery & Program Management (Primary Responsibility)
• Own delivery of large SAP programs, multi-project portfolios, and long-term AMS engagements.
• Manage and lead 200+ SAP consultants across functional, technical, and AMS teams.
• Ensure adherence to scope, timelines, cost, and quality commitments across engagements.
• Establish and govern program cadence including steering committees, financial reviews, and risk management.
• Drive successful delivery across SAP S/4HANA Greenfield,



Brownfield, GROW with SAP, RISE with SAP, and AMS models.

Delivery Governance, Quality & Assurance
• Define and enforce delivery governance frameworks, quality gates, and assurance checkpoints.
• Lead program-level risk, dependency, and escalation management.
• Ensure compliance with SAP Activate, Agile, and hybrid delivery methodologies.
• Act as final escalation authority for delivery, quality, and people-related issues.

Client & Stakeholder Management
• Serve as primary delivery partner to client sponsors, CIOs, and program leadership.
• Manage executive communication, expectation setting, and conflict resolution.
• Drive customer satisfaction, renewal readiness, and long-term account stability.

AMS, Run & Brownfield Leadership
• Lead SAP AMS engagements including transition from projects to run operations.
• Define AMS operating models, SLAs, KPIs, and continuous improvement frame

📌 SAP Program Manager (India)
🏢 TechOrbit Solutions Private
📍 India