Company: Jeena Sikho Lifecare Ltd.
Position: Courier Operations Manager
Department: Logistics
Location: Zirakpur Head Office
Job Type: Full-Time
Experience: 5-6 Years
Budget:upto 50k

Job Summary
We are looking for a Courier Operations Manager to manage and coordinate with courier partners and ensure smooth day-to-day courier operations. The candidate will be responsible for monitoring shipments, resolving operational issues, managing escalations, and ensuring timely delivery and service as per agreed SLAs.

Key Responsibilities
• Manage day-to-day operations with all courier partners.
• Coordinate with courier teams for pickup, delivery, RTO, and undelivered shipments.
• Monitor shipment movement and ensure timely tracking updates.
• Follow up on pending pickups, delivery exceptions, and shipment-related issues.
• Handle escalations with courier partners and ensure timely resolution.
• Monitor courier partner performance and identify operational gaps.
• Ensure shipments are processed and delivered within agreed timelines.
• Coordinate with Logistics, Warehouse, Customer Care,



and Accounts teams wherever required.
• Track and resolve shipment-related complaints and operational issues.
• Prepare and review courier performance, shipment, and operational reports.
• Monitor SLA performance and take corrective action where required.
• Maintain proper records of courier operations, escalations, and resolutions.
• Coordinate with courier partners to improve service quality and operational efficiency.
• Support management with regular updates on courier performance and pending issues.

Required Skills
• Strong knowledge of courier, logistics, and shipment operations.
• Experience in managing courier partners and third-party logistics vendors.
• Good understanding of RTO, undelivered shipments, pickup, delivery, and tracking processes.
• Strong follow-up and escalation management skills.
• Good communication and negotiation skills.
• Robust analytical and problem-solving abi

📌 Courier Operations Manager (Chandigarh)
🏢 JEENA SIKHO LIFECARE
📍 Chandigarh