? Hiring: Customer Support Executive – E-commerce

? Location: As per company requirement
? Employment Type: Full time
? Department: Customer Support / Operations
? Experience :- 2 years in the same field

Key Responsibilities

Handle customer queries and complaints related to orders, deliveries, payments, returns, refunds, and replacements.

Take end-to-end ownership of customer issues until final resolution.

Coordinate with courier partners for delayed deliveries, NDR, failed attempts, lost shipments, and other last-mile issues.

Manage and track refunds, returns, and replacements with internal teams.

Coordinate with warehouse, logistics, accounts, sales, and operations teams for issue resolution.

Maintain daily complaint trackers and reports using Excel/Google Sheets.

Follow up on pending cases and ensure timely closure.





Identify recurring issues and escalate them to management.

Requirements

Graduate or equivalent qualification preferred.

Experience in E-commerce Customer Support / Logistics / Operations preferred.

Good communication and problem-solving skills.

Working knowledge of Excel/Google Sheets.

Strong follow-up skills and attention to detail.

Ability to handle multiple customer issues and meet resolution timelines.

? Key Requirement: Every complaint must be owned and followed through until final resolution. Simply forwarding the issue to another team or courier partner will not be considered closure

📌 Customer Support Executive (Indore)
🏢 Shipowl.io
📍 Indore