Job Description
Senior L3 Network Operations Engineer - Routing & Switching | Zscaler | SD-WAN | NOC Escalation
nJob Title: Senior L3 Network Operations Engineer
nSpecialization: Advanced Network Troubleshooting, SD-WAN, Zscaler, NOC Escalation
nExperience: 10 + years
nEmployment Type: Full time
nWork Model: Remote Support / NOC Operations
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nAbout the Role
nWe are looking for a highly experienced Senior Network Operations Engineer to act as an escalation point for complex network, SD-WAN and Zscaler incidents within our full L2/L3 NOC team. Functionally reporting to the NOC Lead L3 Engineer, this role is focused on bringing strong operational troubleshooting capability, support complex incident resolution, guide L2 engineers and contribute to service stability.
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nThe ideal candidate is a strong NOC engineer with deep troubleshooting skills, solid production support experience and the ability to coach others during complex investigations. This position is ideal for candidates with strong hands-on experience troubleshooting complex WAN,



LAN and Zscaler incidents in an enterprise or managed services environment.
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nThe focus is not only on technology knowledge, but also on the ability to align with Client’s service improvement roadmap and support BAU while ensuring delivery meets expectations.
nThis is a senior escalation role operating primarily during EMEA business hours (Monday to Friday). The role does not involve regular shift rotation. Participation in weekend or overnight activities may occasionally be required to support major incidents, critical escalations or planned maintenance windows.
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nKey Responsibilities
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- Act as an escalation point for complex network, SD-WAN and Zscaler incidents.n
- Identify whether incidents originate from endpoint, network, identity, firewall, SD-WAN, ISP or Zscaler components.n
- Support and guide L2 engineers during advanced troubleshooting activities.n
- Lead technical investigation during major

📌 Remote:Network Engineer + Zscaler (Kolhapur)
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