Senior L3 Network Operations Engineer - Routing & Switching | Zscaler | SD-WAN | NOC Escalation
Job Title: Senior L3 Network Operations Engineer
Specialization: Advanced Network Troubleshooting, SD-WAN, Zscaler, NOC Escalation
Experience: 10 + years
Employment Type: Full time
Work Model: Remote Support / NOC Operations
About the Role
We are looking for a highly experienced Senior Network Operations Engineer to act as an escalation point for complex network, SD-WAN and Zscaler incidents within our full L2/L3 NOC team. Functionally reporting to the NOC Lead L3 Engineer, this role is focused on bringing strong operational troubleshooting capability, support complex incident resolution, guide L2 engineers and contribute to service stability.
The ideal candidate is a strong NOC engineer with deep troubleshooting skills, solid production support experience and the ability to coach others during complex investigations. This position is ideal for candidates with strong hands-on experience troubleshooting complex WAN,
LAN and Zscaler incidents in an enterprise or managed services environment.
The focus is not only on technology knowledge, but also on the ability to align with Client’s service improvement roadmap and support BAU while ensuring delivery meets expectations.
This is a senior escalation role operating primarily during EMEA business hours (Monday to Friday). The role does not involve regular shift rotation. Participation in weekend or overnight activities may occasionally be required to support major incidents, critical escalations or planned maintenance windows.
Key Responsibilities
- Act as an escalation point for complex network, SD-WAN and Zscaler incidents.
- Identify whether incidents originate from endpoint, network, identity, firewall, SD-WAN, ISP or Zscaler components.
- Support and guide L2 engineers during advanced troubleshooting activities.
- Lead technical investigation during major incidents, especially P1 and P2 cases.
- Provide L3 support for
📌 Remote:Network Engineer + Zscaler (Bhopal)
🏢 Movate
📍 Bhopal